FAQ

What are the shipping times for your products?

We take 2-4 days to process your order and then 1-2 weeks to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our offices are located in Toulouse , France . Our international warehouse is located in France.

Do you provide product tracking/tracing information?

Yes, wait 3 days after your order and ask us via email at techandco31@gmail.com

Some items are missing from my order, what's going on?

Our products are shipped separately depending on your order. If, for example, your order contains items from two different warehouses, there will be two separate deliveries. The rest of the order will most likely arrive shortly. This is due to the fact that we work with several different professionals; two glasses may come from two different locations in France or abroad.

I received a damaged item. What can I do?

We're sorry to hear this. Simply send us a picture of the damaged item in question to techandco31@gmail.com and we'll send you a similar replacement item as soon as possible.

Where are you located?

We are located in Toulouse In France

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at techandco31@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided the request is made within 30 days of the order date and the product(s) in question are not on sale. For more information, please read our refund policy.